In today’s world, communication is more important than ever. We all need to stay in touch with key players in the industry we are involved in, whether they are our very own customers, our suppliers, or our stakeholders. Of course, it also goes without saying that we need to make sure that all our internal communication channels are working effectively as well.
As your business grows, your communication needs to expand – employees and staff need to have an effective means of communication across different channels, and this entails better networks all around. But along with this expansion comes growing concern about how to effectively manage your communication infrastructure – and make sure that your costs and expenses are kept to a reasonable level as well.
This is precisely where communication lifecycle management comes in. With the variety of communication channels and infrastructure available today, it can be difficult to maintain your network and ensure that all is going smoothly. But with the right strategies and practices for communication lifecycle management, you are assured of bigger advantages.
Questions to ask
The first step is to address what exactly you need to manage. You can ascertain your needs by asking yourself several key questions and trying to find out what issues you may have in managing your communication infrastructure. Ask yourself if you are effectively able to forecast and budget your communications costs. Also, it would be good to find out what your telecoms assets are – including all networks, equipment, and lines – and where they are located. Afterwards, you should try to find out what you can to do to instil better tactical processes regarding contracting with telecom vendors. Once you can answer these questions, you will know how to go about managing your communications lifecycle.
What you should know about your communications infrastructure
One thing you have to determine is what you have and where it is. With this, you have to do a telecom inventory so you can find out where your assets are and how they are being used. More often than not, we are not aware that some sites are actually still being billed, even though we have not been using them for some time with predefined data from the server. Be sure to always back up any of your important documents or files with online cloud storage. Once you have determined this, you need to find out how your ordering process works. Then comes integrating your inventory with your invoices.
Make use of an effective CLM platform
Sadly, most enterprises still do not have a platform where they can effectively manage their communications infrastructure. But you can address this issue by choosing the right CLM platform for more effective management of your communications lifecycle. A good CLM platform will enable you and your staff from different departments, whether they are in the IT, finance, or procurement departments, to locate, share, and act upon information that is related to your invoices and vendor contracts. Choose a CLM platform which can give you tactical and analytical reporting on your communications assets and costs. With a CLM platform, you should be able to tackle such important considerations as cost management, invoice management, auditing and billing errors, the management of contracts, and more.
The fact is, it can be difficult to go through your entire network and find out what you have to do. Fortunately, you can outsource your communication lifecycle management and rely on an external provider which can take care of all your CLM needs, ensuring that you get exactly what you want whilst making sure that your communication infrastructure is completely clear, more cost-effective, and more streamlined.
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